Blogging time is still scarce, but I wanted to take a few minutes to thank Brownells for some great customer service.
A couple weeks ago I placed an order for a half-dozen odds and ends, including a couple Milt Sparks Summer Special 2 holsters. I got both holsters, but one of them was sans belt loops. Oops.
I filled out the merchandise return form, noting the missing belt loops and asking for an exchange, and mailed the holster back.
A few days later I got an email notification that the return had been processed, and a few days after that a new holster showed up via FedEx… along with a check, refunding my shipping fees.
THIS is how business should be done. No hassle, no RMA run-around, no restocking fees, just Making Things Right. Thanks, Brownells!
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