Excellent Customer Service from Ruger

Six weeks after I returned my brand-new Ruger No. 1 for replacement of a broken stock, the UPS man brought my gun back to me.

I’ll admit opened the box with some apprehension; a friend and fellow blogger had a horrible experience with Ruger’s repair department and warned me to expect disappointment. What’s more, I’d gone to some trouble (and put Bitter through a bit of trouble) to get a rifle with a pretty stock in the first place, and I was afraid the replacement wouldn’t match up to the quality of the original wood.

My fears were unfounded. Here’s the left side of the new stock:

leftside

And even nicer, the right side:

rightside

Still photos really don’t do it justice; the feather grain is iridescent and almost dazzling under strong light. Click here for a little animated GIF that shows what I mean. You just don’t see wood like this on production guns very often.

So, let me send out a big “Thank You!” to Ruger for handling this situation well and fitting such a beautiful stock. I’m a happy customer.

  1. That’s a nice frickin’ piece of lumber right there.

    Given good walnut prices these days, I would not be surprised to learn that the stock makes up as much as a quarter or more of the price of a new No.1…

  2. Holy moley!
    That is gorgeous.

  3. How well does it color match to the fore end? That’s always a problem when partially restocking 2 piece stocks.

  4. The stock and forend match pretty nicely. I’ll have to take some more pix on a day with good natural light. As you can see, I shot those pics with artificial light and had a lot of trouble with glare.

  5. Beautiful figure in that wood. I’d have to drape blankets over the shooting and cleaning benches every time a used something that nice.

  6. very nice!

Leave a Comment


NOTE - You can use these HTML tags and attributes:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Trackbacks and Pingbacks: