My first attempt at getting Ruger to fix my broken stock was a bit less than satisfying; some weaselly, uninterested dullard of a customer service rep insisted I’d have to pay out of my own pocket to ship the gun back to Ruger, where they would “evaluate” it. Would I be reimbursed for the shipping expenses? “Perhaps.”
Fuck that.
Called back, got an intelligent, helpful woman on the line, and made my case: Here’s a brand-new gun, unfired, with a crack in the stock. I’ve been a happy Ruger customer for years and want to stay that way. I don’t think it’s reasonable to ask me to shell out $50 to ship back an $850 gun with a manufacturing flaw. What can we do about this?
She put me on hold for a minute and came back with a very sensible reply: Box up the gun, UPS will be by to pick it up.
Yes, that will do. Thank you very much.
They’re supposed to pick it up on Friday. I’ll keep y’all posted.
Did you get the name of the A$$hole, and explain that you were basically blown off?
I would have started complaining LOUDLY about it.
Nice when a customer service rep actually understands how to service a customer. *ahem*
I told you the story about my No.1 RSI in .243, right?
The quarter rib was fuXX0r3d; the front and rear pads had been machined slightly askew so when it was tightened to the barrel, the whole thing was torqued slightly.
Ruger was sweet, though, and threw a new quarter rib in the mail for nothing.
Hadn’t heard that story; that was pretty decent of Ruger.
You do know you need another No. 1 in 7×57, right?
I want a No.1 International in .275 Rigb… er, 7×57 so badly that it hurts.